Let AcboBooks support see your screen

Before you start

Quick Assist is made by Microsoft and comes with Windows 10 and Windows 11. Use it only while you are on the phone or in an email conversation that you started with AcboBooks support. Call us on 888-600-0408 or send us a message, and we will tell you when we are ready.

Save your work and close anything private (email, online banking) before you share your screen.

Share your AcboBooks window

The quickest way for questions about AcboBooks itself.

1. In AcboBooks, click Help → Share My Screen with Support…
2. Read us the 6-digit code it shows. The code works for 10 minutes.
3. AcboBooks shows the name of the person helping you. Click Allow.

We see only your AcboBooks window, not your other programs, and we cannot click or type: we can only point and highlight things on your screen. A maroon border and a Stop sharing bar stay on screen while you share; click Stop sharing to end it at any time.

Quick Assist (anything outside AcboBooks)

For installing, printers or Windows settings, we use Quick Assist, which comes with Windows.

1. Press Windows key + Ctrl + Q. Or click Start, type Quick Assist and open it.
2. We read you a 6-character security code. Type it in the Code from assistant box and click Submit. The code works for 10 minutes.
3. Windows shows the name of the person helping you. Check it is AcboBooks support, then click Allow to share your screen.
4. If we need to click for you, Windows asks again. Click Allow only if you are happy for us to use your mouse and keyboard; you can say no and we will guide you instead.

You stay in control

• Click Pause at the top of the screen to hide your screen for a moment, for example while you type a password.
• Click Leave (or close Quick Assist) to end the session at any time. We cannot reconnect without a new code from you.
• Moving your own mouse always works, even while we are helping.

Stay safe

Scammers sometimes pretend to be software support. AcboBooks support:

• never calls, texts or emails you out of the blue asking to connect to your computer;
• never asks for your bank, card or online banking details, or for payment during a support session;
• never asks you to install other remote-control programs or to buy gift cards;
• only connects after you contacted us through acbobooks.com/contact or 888-600-0408.

If someone claiming to be AcboBooks does any of these, hang up and call us on the number on this website.

If Quick Assist will not open

• On some PCs Quick Assist needs an update from the Microsoft Store the first time. Open the Store, search for Quick Assist and click Get or Update.
• If your company manages your PC, your IT team may have turned Quick Assist off. Ask them, or we can help you by phone instead.
• If the screen stays black, close other screen-sharing apps (Zoom, Teams) and try again.